Challenge: We Don’t Wanna Talk About It…
Ah. Difficult conversations…We totally need to work on that, right after I send off a few emails and work on the reports for Q2… It seems like we’ll do anything to avoid having a tough conversation about feedback, bad news, or change. We are worried. What if I say something wrong and I make it worse? What if they get emotional and it ruins our relationship? Or what if I overcompensate and they think I’m actually complimenting them instead of addressing a problem and now I’m really in trouble? And what about all the time I’m spending having imaginary conversations with this person in my head instead of actually talking to them or getting my work done? How can I have a difficult conversation without ruining the relationship?
The Solution: A Giving and Receiving Feedback Session
Feedback is basically an unlimited resource that can help you and others grow personally and professionally. And yet it is so underutilized because of the emotional baggage around it. Feedback is the key to serving your customers better and getting the most out of your team. Get tools in how to deliver feedback that is specific, actionable and measurable. Learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. So instead of shrinking from feedback you can embrace it for the opportunity it is.